A customer-centric company that provides customers with an effortless experience.
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Our objective is to provide a satisfactory return to shareholders.
We will demonstrate long-term value creation from our emerging and consistent strategy for growth - delivering a stronger value proposition and operating model by:
- Investing heavily to configure our business to meet the evolving needs of customers as a passionate customer centric company providing competitive products and services.
- Continuing to grow and develop customer markets, geography and expand our product range, brands, network, partnerships and value add services.
- Driving top-line and bottom-line results delivering future upside from positive growth events.
- Implementing leading eCommerce, digital and data channels.
- Developing our people through a formal ‘earning, training, intern institute.
- Working in partnership with leading manufacturers, brands, independents, specialist suppliers and distribution partners openly and strategically to provide more choice, convenience, best prices and delivery options.
- Employing people who are dedicated to a team oriented, customer focused environment.
Success factors include:
- Omnichannel approach to serve all customer and industry types.
- A customer-centric company that provides customers with an effortless experience.
- Vast selection of product brands and range.
- An ecommerce digital platform that provides an effortless experience, with real data analytics and automation.
- Regional distribution centres that support our sales force, digital channels, store network and supply solutions.
- Fast fulfillment – charged with fulfilling customer orders based on service criteria.
- Organisational structure that allows us to best manage.
- Strong marketing and sales structures with territory and Industry focused sales reps.
We will continue to drive growth and productivity by executing our 2025 refreshed strategy to include core values of:
- Passionate customer-centric company providing an effortless experience.
- Commitment to operational excellence.
- Desire for innovation.
- Long-term orientated view with big thinking.
- Invest in the top initiatives and those areas that will bring the highest return.
- We care about the wellbeing of our team members by providing a safe workplace, a strong learning environment, growth opportunities and we help them do a great job to deliver value for our customers, suppliers and the community.
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